Streamlining Virtual Healthcare with Integrated Patient Management

About The Project

TeleCare360 is a comprehensive telemedicine platform designed to modernize patient care by unifying fragmented healthcare workflows. HighCraft collaborated with the client to develop a solution that centralizes patient data, appointments, and virtual consultations. The platform enables seamless doctor-patient interactions through features like appointment booking, EMR (Electronic Medical Record) management, digital prescriptions, secure video calling, and real-time messaging. By automating manual processes and integrating critical healthcare tools, TeleCare360 empowers medical providers to deliver efficient, error-free care while improving patient accessibility and satisfaction.

Technologies

.NET 6+, Angular 14+, Microsoft Azure (App Service, SQL Database, Blob Storage, Communication Services), SignalR, Entity Framework Core, Azure Active Directory, Azure Key Vault, Azure API Management, Twilio.

About the Client

The client is a forward-thinking healthcare technology startup focused on bridging gaps in virtual care delivery. Their mission is to eliminate inefficiencies in traditional healthcare systems by providing a unified platform for medical professionals and patients. The platform serves three primary user groups: patients seeking convenient care, healthcare providers managing appointments and records, and administrators overseeing system compliance and analytics. With a vision to democratize telemedicine, the client aims to scale their solution globally while adhering to strict healthcare regulations.

The Business Challenge

The client faced significant hurdles in replacing outdated, siloed systems with a modern telemedicine platform. Key challenges included:

• Fragmented patient data across multiple systems, leading to manual errors and delays.
• Inefficient appointment scheduling causing patient dissatisfaction and provider burnout.
• Lack of secure, compliant tools for virtual consultations and communication.
• High operational costs from redundant administrative tasks and legacy software.
• Additionally, the platform needed to comply with healthcare regulations (e.g., HIPAA) while ensuring scalability to support growing user demand.

Project Goals

1. Build a user-friendly telemedicine platform with integrated EMR and appointment scheduling.
2. Implement secure video conferencing and messaging to enable remote consultations.
3. Automate prescription generation and patient record updates to reduce manual errors.
4. Ensure HIPAA compliance for data storage and communication.
5. Optimize costs by reducing reliance on third-party tools and manual workflows.
6. Provide analytics dashboards for administrators to monitor platform performance.

Results

• 40% reduction in administrative workload for healthcare staff through automated appointment scheduling and EMR updates.
• 25% cost savings by eliminating redundant software licenses and manual data entry.
• 90% decrease in manual errors with automated prescription generation and synchronized patient records.
• 15,000+ monthly active users (patients and providers) within six months of launch.
• Achieved HIPAA compliance for all data transactions, video calls, and messaging.
• Improved patient satisfaction scores by 35% due to streamlined appointment booking and reduced wait times.

 

The platform now serves as a scalable foundation for the client’s expansion into new markets, with plans to integrate AI-driven diagnostics and insurance claim processing in future phases. HighCraft continues to support iterative improvements to enhance user experience and compliance.